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Our Privacy Policy

Your privacy is important to us.

We want to ensure that you have confidence in our ability to hold your data and use it correctly.

We do not store credit card details nor do we share financial details with any 3rd parties.

We do not share you data with any third party other than those necessary who are involved in your claim (Examples of Necessary parties are - the Airline, any adjudicatory body such as the Retail Ombudsman or the Centre for Effective Dispute Resolution or our SRA Regulated Solicitors)

We hold your data in line with the Data Protection Act 1998 (DPA).

Any information we collect will be used in accordance with applicable laws for the following purposes:

  1. To comply with legal requirements.
  2. In certain cases, we may use your email address to send you information about our products and services. In such a case, you will be offered the option to opt in/out.
  3. We may use personal information to provide the Delayed Flights Compensation Limited’s service.
  4. We may use personal information for auditing, research and analysis to operate and improve Delayed Flights Compensation Limited’s technologies and services.
  5. We may share aggregated non-personal information with third parties.
  6. When we use third parties to assist us in processing your personal information, we require that they comply with our privacy policy and any other appropriate confidentiality and security measures.
  7. We may share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.
  8. When you send email or other communication to Delayed Flights Compensation Limited’s, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.

Except as described herein, we do NOT:

  1. Disclose your information.
  2. Share your information with third parties.

Delayed Flights Compensation Limited third party software to safely store your data, which has an ISO standard, the highest standard in quality, to ensure the safe protection of your data. We ensure this complies at all times with its obligations under the DPA, including but not limited to, taking appropriate technical and organisational measures against unauthorised or unlawful processing of personal Data and against accidental loss or destruction of, or damage to personal or sensitive personal Data as required by the seventh principle of the DPA. When considering what measures are appropriate, Delayed Flights Compensation Limited shall have regard to the state of good practice, technical development and the cost of implementing any measures to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss or destruction, and to the nature of the Data to be protected.

Delayed Flights Compensation Limited will do its utmost to store your Data within a Member State of the European Union. However some of your Data may be transmitted to a country not providing adequate protection within the meaning of Directive 95/46/EC. If Data does leave the Delayed Flights Compensation Limited during the processing of your claim, Delayed Flights Compensation will do its utmost to ensure equivalent levels of protection and security for your Data.

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our contact form.

Should you wish to formally request any information held by your under the Data Protection Act (1998) DPA, you may do so by paying the statutory fee of £10.00 (this is exclusive of VAT). We will then ensure that we follow the DPA and deliver any information held in accordance with the act. You can write to us at our offices Registered Address, Delayed Flights Compensation Limited, 208A Ashley Road, Hale, Altrincham, Cheshire, WA15 9SN. We suggest any such request is sent via Signed for mail for both your own and our own tracking.

For the purpose of interests between Delayed Flights Compensation Limited and its users, it is necessary for this website to use cookies. In fact, most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either by creating session cookies (for the duration of your visit) or persistent cookies (for repeat visits). This makes the interaction between you and the website faster and easier. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it will not recognise you and it will not be able to keep you logged in. Cookies are also used to enable help target advertising or marketing messages based on your location and/or browsing habits. Cookies may be “first party cookies” (set by the website you are visiting) or “third party cookies” (set by other websites who run content on the page you are viewing). Third Party cookies assist with collating information to assist with analytics or targeted marketing.

What is in a cookie?

A cookie is a simple unique text file stored on your computer or mobile device by a website server. Only that website’s service is able to retrieve or read the contents of the cookie. It will contain some information such as the URL of the website, a unique identifier and some digits and numbers.

What to do if you don’t want cookies to be set

Some people find the concept of cookies intrusive. If you prefer, it is possible to block cookies or even to delete cookies that have already been set; but you need to be aware that you might negatively affect the manner in which this website responds to you and may prevent you from using certain parts of the site.

Should you wish to control the manner in which Cookies are handled on your computer, we suggest consulting the Help section of your browser.

We find it important to note that we offer our website with the SSL Certificate Feature. This allows you to see that the Website is secure and trusted.